Terms of Service

Revised October 30, 2026, effective the same day (established October 21, 2026)

Article 1. Scope

1. These Terms set out the conditions for using CLUBS (the “Service”), provided by FRAME00, Inc. (“we”, “us” or “our”).
2. The price list and any additional terms we post on the Service form part of these Terms. If these Terms and the additional terms conflict, the additional terms prevail.
3. We handle users’ information in accordance with the CLUBS Privacy Policy.
4. You agree to these Terms when you register for the Service. When registration is complete, a contract on these Terms is formed between you and us.
5. If you use the Service for the work of a company or other organization, please get any approval you need within that company or other legal entity first. When the Service is used on behalf of a legal entity, that legal entity is also treated as having agreed to these Terms.

Article 2. Definitions

• User: an individual or legal entity that has agreed to these Terms and registered for the Service
• Club: a unit (team) in which several users share records on the Service
• Admin: a user who invites members to a club and manages their permissions
• User records: notes, projects, decisions, tasks, daily reports and other information that a user, or an AI the user connected, sends to the Service
• Connected AI: an AI provided by a third party (such as Claude or ChatGPT) that a user has connected to the Service

Article 3. Registration and accounts

1. Registration requires confirming an email address we accept. We may accept registrations from invited people first.
2. You must register with accurate information and are responsible for managing your account. You may not let anyone else use your account or transfer it.
3. If you are a minor, you must have the consent of a parent or other legal guardian to use the Service.
4. We may decline a registration and may choose not to tell you why.

Article 4. Fees and payment

1. Fees, payment methods and renewal dates for paid plans are shown on the Service’s pricing page and in our notice under the Act on Specified Commercial Transactions.
2. Payment is made through a payment processor we designate.
3. Paid plans renew automatically for the same period until you cancel. Cancellation takes effect from the next renewal date. We do not give pro-rated refunds of fees already paid.
4. If we offer a free trial, we will tell you in advance when it ends. If you do not sign up for a paid plan, you will not be charged when the trial ends.
5. Anyone who signs up for a Team or Company plan on behalf of a legal entity represents that they have the authority to do so for that legal entity.

Article 5. User records

1. Rights to user records remain with the user (or the rightful owner).
2. We use user records only within the purposes set out under “Purposes of use” in the Privacy Policy. This also applies to records that contain no personal information.
3. We do not use user records to train AI models, and we do not provide them to third parties for training. We also use contracts or settings to make sure the companies we entrust with processing (“service providers”) do not use them for training.
4. Our staff look at the contents of user records only when needed to answer inquiries, investigate bugs or respond to misuse or violations of these Terms. Even then, access is limited to the people and scope required.
5. You warrant that you hold the rights needed for what you record. When you record third parties’ personal information, record only what is necessary.
6. You are responsible for backing up your records. We provide ways for you to export your records (such as retrieving them through a connected AI).

Article 5-2. Confidentiality of records

1. We treat user records as confidential and do not disclose them to third parties, except in the following cases.
   1. With the user’s consent. This includes when the user passes records on through a share link, a club or an AI.
   2. When we are asked to disclose records under law (such as a court order or an inquiry from an investigative authority under law)
   3. When we have service providers handle records to the extent needed to provide the Service
   4. When we transfer the business under Article 17, Paragraph 2
2. When we have service providers handle user records, we require them to commit to confidentiality obligations equivalent to those in this Article and supervise them appropriately.
3. When we disclose records under item 2 of Paragraph 1, we will notify the user in advance, or promptly afterward if advance notice is difficult, unless prohibited by law.
4. We take reasonable security measures, such as access controls and encryption, to protect user records.
5. If we learn of a leak or similar incident involving user records, we will promptly notify the users concerned, investigate the cause and respond.

Article 6. CLUBS and connected AI

1. An AI connected to CLUBS (“AI”) is chosen and connected by the user, and reads and writes records on the Service on the user’s instructions. The AI’s actions are treated as the user’s actions.
2. Use of an AI is subject to its provider’s terms. We are not responsible for the AI’s behavior or output, or for how its provider handles information.
3. An AI can only leave suggestions and drafts on the Service. Only what the user confirms is kept as a decision, task or rule.
4. You can revoke an AI’s connection permission at any time.

Article 7. Clubs

1. Members of a club can see that club’s records. When you join a club, your daily reports are shared with its members. Items you added as your own tasks are not visible to the club unless you share them.
2. Admins invite members and grant and revoke permissions. They are responsible for how the club is used.
3. There is a limit, set by us, on how many clubs one person can join.

Article 8. Sharing and proofs

1. Anyone you send records or reports to through a share link can see them within that scope. You decide who you share with and how much.
2. The Service’s proof and verification features show that a record has not changed since it was registered, and who registered it and when. They do not guarantee that the contents of a record are factually correct.
3. The proof and verification features use Lemma, a proof platform we provide. What they send is an identifier calculated from the record (a hash) and the minimum information needed for verification (Privacy Policy, Article 2). The body of the record is not sent.
4. Anyone who receives a proof can verify it without contacting our servers. Once a proof is issued, it cannot be removed from the recipient’s hands, even if you delete the record or close your account.

Article 9. Prohibited conduct

You must not do any of the following, or have a connected AI do them.

1. Anything that violates laws or public order and morals, or leads to crime
2. Infringing our rights or the copyright, privacy or other rights of third parties
3. Recording or sharing third parties’ personal information without authorization
4. Impersonating others, or letting others use your account
5. Unauthorized access to the Service, automated access that puts excessive load on it, or interfering with its operation
6. Analyzing or copying the Service to build a similar service
7. Providing benefits to antisocial forces
8. Anything else that violates rules we have notified to users
9. Trying to access or extract records of clubs or other users you are not authorized to access, including through an AI
10. Planting instructions in records or files meant to make an AI or the Service behave in ways it is not intended to (such as prompt injection)
11. Misleading people by presenting proof or verification results as if they proved that the contents of a record are factually correct

Article 10. Suspension and cancellation of registration

1. If you violate these Terms and do not correct it after we ask you to, we may suspend your use or cancel your registration.
2. If a violation is serious, or there is an urgent need to stop it, we may suspend your use without prior notice.
3. If a payment is late, we may stop paid features until payment is made.

Article 11. Closing your account and your data

1. You can close your account at any time, by choosing “Request account deletion” in Settings or by contacting us. If you are on a paid plan, closing your account also cancels your next renewal.
2. Please export any records you need before closing your account. After you close your account, your records are deleted as set out in the Privacy Policy (Article 8).
3. If a club admin closes their account, they should hand over the admin role to another member first.
4. Comments and other items you wrote in a club remain as club records after you close your account, shown under the name “Former member”. If you want something removed, delete it before closing your account or contact us.
5. If you sign in the same way after deletion is complete, you start with a new account, and your previous records cannot be restored. The free trial is limited to one per person. If you used it with a previous account, you cannot receive it again with a new one.

Article 12. Changes, interruption and end of the Service

1. We may temporarily stop the Service for maintenance, outages or force majeure.
2. We may change what the Service offers.
3. If we end the Service, we will announce it at least 30 days in advance and provide a period during which you can export your records.

Article 13. Intellectual property

1. Rights to the Service’s software, screens, name and logo belong to us or their rightful owners.
2. We may use opinions and suggestions you send us to improve the Service, without any payment to you.

Article 14. No warranty

We do not guarantee that the Service will be fit for your purposes, run without interruption or errors or always work with connected AI.

Article 15. Damages

1. If you suffer damage for reasons attributable to us, we will compensate you for direct and ordinary damage.
2. Only where we are not acting with intent or gross negligence (that is, in cases of ordinary negligence), our liability is limited to the higher of the total fees we received from you in the 3 months up to and including the month in which the damage occurred, or 3,000 yen.
3. The limitation in Paragraph 1 and the cap in the previous paragraph do not apply to damage caused by our intent or gross negligence.

Article 16. Exclusion of antisocial forces

You promise that you are not, and have no ties with, organized crime groups or other antisocial forces. If this promise is broken, we may cancel your registration immediately.

Article 17. Assignment

1. You may not transfer your position (rights and obligations) under these Terms to anyone else without our written consent.
2. If we transfer the Service’s business to another company, we may transfer our position under these Terms and users’ information to that company.

Article 18. Changes to these Terms

1. We may change these Terms when either of the following applies.
   1. The change is in the general interest of users
   2. The change does not go against the purpose of these Terms and is reasonable in light of the need for the change, the appropriateness of the new content and other circumstances of the change
2. Before a change takes effect, we will announce on the Service that these Terms are changing, what the new Terms say and the date they take effect.
3. For changes unfavorable to users, we will also notify you by email, a reasonable period before they take effect.

Article 19. Notices

1. We contact you through notices on the Service or by email to your registered address.
2. You can contact us through “Help” on the Service or at contact@frame00.com.

Article 20. Severability

1. If any provision of these Terms, or part of one, is found invalid or unenforceable under the Consumer Contract Act or other laws, the rest of these Terms remains in effect.
2. If any provision of these Terms, or part of one, is found invalid or unenforceable for a particular user, it remains valid and enforceable for other users.

Article 21. Provisions that survive

After you close your account, Article 5, Paragraph 3, Article 5-2, Article 11, Paragraph 4 and Articles 13, 14, 15, 17, 20 and 22 remain in effect.

Article 22. Governing law, jurisdiction and language

1. These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction as the court of first instance for any dispute arising out of or relating to the Service.
2. These Terms are available in Japanese and English. If the Japanese and English versions differ, the Japanese version prevails.

Revised October 30, 2026, effective the same day (established October 21, 2026)